How to recover data in various cases

Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifFiles were deleted and trash bin emptied
Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifFiles/directories are lost
Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifHard disk has been formatted
Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifA volume is lost (unrecognized drive)
Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifSystem is not bootable


Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifFiles were deleted and trash bin emptied

If you have deleted files and then emptied the trash bin, the corresponding files will not be shown in the trash anymore. Files deleted by a user accessing your system through a network share are also not stored in the trash.

To perform the recovery, select the type of media that contained the files in Step 1. Then select the volume where the files were deleted in Step 2. Finally, choose Deleted File Recovery in Step 3 and save your recovered files on another drive.

If you could not find the data you were looking for, Go Back and select Formatted Media Recovery. This scan will take much longer, but may find the files that were not found in the Deleted File Recovery.

Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifFiles/directories are lost

If you are missing files and directories that were not deleted, try using the Formatted Media Recovery. This will look for lost files and folders.

Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifHard disk has been formatted

To recover data from a formatted drive and you did not delete the partition, first select the volume in Step 2 and then select Formatted Media Recovery in Step 3.  After the scan completes, save your recovered files to another drive.

If you reformatted the drive and changed the file system or the partition size, first select the disk in Step 2 and then select Formatted Media Recovery in Step 3. After the scan completes, save your recovered files to another drive.

Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifVolume is lost (unrecognized drive)

If a drive is not recognized or fails to mount, you should select the disk in Step 2 and then select Search Lost Volumes in Step 3. This will scan the drive for lost volume headers only. When the scan for lost volumes is finished, you will be back at Step 2, where you are asked to select the volume to scan. If the program was able to locate a lost volume, then it will be displayed with a green icon. Select this drive and proceed as you would on a normal volume. You will be able to browse the volume, look for deleted files, and look for lost files. Then you can save them to another location on your system.

Description: Description: Description: Description: Description: Description: C:\Users\dhoegler.LCTI\Desktop\Kroll Ontrack\help\images\topic.gifSystem is not bootable

If your computer has only one hard disk and the system cannot start, you can recover your data by attaching that disk as an external drive to a system with EasyRecovery™ installed. EasyRecovery™ can only be run on a working system.

If the hard disk is not recognized by the system at boot time, the disk may have physical damage. Data recovery from physically damaged drives cannot be performed by software.


EasyRecovery™ is a trademark of Kroll Ontrack Inc.
Microsoft and Windows are trademarks of Microsoft Corporation. All other trademarks are the property of their respective owners.